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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Initiate a petition against the proposed closure and ask community members to circulate it widely
B) Invite the community to submit their success stories so they can be shared with the national committee
C) Send a message to each of the community members requesting their opinions of the proposed closure
D) Monitor sentiment across digital channels within the organization's area of focus

2. An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)

A) Remove the member who created the post from the group.
B) Delete the post and use the Give Feedback feature.
C) Reply to the post and explain that this behavior is not allowed.
D) Repost the group guidelines regarding self-promotion.

3. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
B) Create a team page for official communications and encourage the admin team to use their personal profiles.
C) Highlight the leadership team with photos, announcements and by tagging them regularly.
D) Create an admin team profile for all team members to use when they make an official team action.

4. A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A) Message some relevant members to ask them to comment
B) Post a comment tagging other members who can help
C) Repost the question as an announcement
D) Recommend external resources about the topic

5. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Ask community members to share their most memorable community posts.
B) Survey community members for their most frequently asked questions about content themes.
C) Research popular content themes that may be relevant to the community.
D) Review data for insights into high-performing content in the community.

Solutions: