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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers implemented Agent for its users. One user complains that Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A) Agent does not have the permission to delete the user's records.
B) Agent Delete Record Action permission is not associated to the user.
C) Agent does not support the Delete Record action.

2. Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?

A) Case and Knowledge
B) Case, Case Emails, and Knowledge
C) Case, Knowledge, and Case Notes

3. Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes.
What is a consideration for this requirement?

A) Storing this data requires Data Cloud to be provisioned.
B) Storing this data requires Salesforce big objects.
C) Storing this data requires a custom object for data to be configured.

4. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?

A) Enable data masking for sandbox refreshes.
B) Configure data masking in the Einstein Trust Layer setup.
C) Add new data masking rules in LLM setup.

5. The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation). Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

A) Service Agent with a Flex prompt template
B) Sales A Agent with a Flex prompt template
C) Custom Agent with a Flex prompt template

Solutions: