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IBM Sterling Order Management V9.1, Deployment Sample Questions:

1. Using the Exception Console of the IBM Sterling Selling and Fulfillment Suite, the exceptions raised by asynchronous services can be viewed. The developer needs the ability to view the error XML, modify it, and process it. Which property of the Receiver Link Exception Handling properties should the developer turn on?

A) Is Reprocessible
B) Reprocess Exceptions
C) Handle Exceptions
D) Process Exceptions

2. A company uses an open source enterprise service bus and an in-built JMS Server for inter-application messaging. The System_Requirements_Guide.pdf does not list this middleware as a supported choice for JMS messaging. What is the recommended course of action?

A) IBM Sterling Selling and Fulfillment Suite can be installed only with one of the JMS servers installed in the System_Requirements_Guide.pdf.
B) IBM Sterling Selling and Fulfillment Suite comes bundled with its own JMS server and therefore there is no need for the JMS server provided by the enterprise service bus.
C) IBM Sterling Selling and Fulfillment Suite uses standard JMS APIs and can therefore be installed with any JMS server that adheres to the JMS specifications.
D) The company should install and test IBM Sterling Selling and Fulfillment Suite with the JMS server. If no issues are discovered, the JMS server can be used.

3. An Agent is configured to run on many Agent Servers with high threading levels expecting a high volume of traffic. What happens if the volume of traffic became low?

A) The Agent Server would automatically reduce the number of threads based on the number of transactions.
B) The IBM Sterling Selling and Fulfillment Suite would automatically shutdown redundant agent server instances.
C) The system would slow down as there are too many processes running without work to do.
D) The JMS queues would fill up with too many unprocessed transactions.

4. A retailer wishes to issue refunds to a certain class of customers returning items to their stores through a specific payment type, for example check. Which configurations will accomplish this?

A) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Financials > Payment Rule, and set the refund payment method as Check.
B) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Financials > Payment Types and create a Check Payment Type.
C) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Customer > Customer Rules and set the refund payment method for the customer classification as Check.
D) Navigate to Applications Manager > Applications > Reverse Logistics > Cross Application > Customer > Customer Definition and set the refund payment method for the created customer as Check.

5. An inventory update job has identified all orders which do not have enough inventory to be fulfilled. Manual intervention from a Customer Service Representatives (CSR) is required to process those orders and inform customers. CSRs should be able to view them as a list of tasks, and be able to update the status of individual tasks. Which action should be taken for these orders as part of the inventory update job in order to handle this scenario optimally?

A) Raise alerts for such orders.
B) Add instructions on such orders.
C) Add notes on such orders.
D) Place such orders on hold.

Solutions: