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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A. Customer Call Reporter
B. Wireshark
C. System Monitor
D. System Status Application

Question 2

A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A. Select the UNC share as the destination on the VoiceMail Pro server.
B. Map a drive to an available network share.
C. Select the mapped drive as the destination on the VoiceMail Pro server.
D. Create a network share with permissions to store backups.
E. Configure the backup settings on the VoiceMail Pro server.

Question 3

In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A. Advanced
B. Log On
C. Dependencies
D. General
E. User

Question 4

A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
B. Open SysMonitor Trace 20091212 130001, and search for 13:12.
C. Open SysMonitor Trace 20091212 140001, and search for 13:12.
D. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.

Question 5

When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

A. Group Number
B. Gatekeeper Location
C. Network Region
D. VLAN ID

Solutions: