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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) Hold the option key then click the Finder Go menu and choose Local Snapshots.
B) The file can only be restored when she returns home and has access to the backup hard drive.
C) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
D) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.

2. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) Mac App Store and CDs & DVDs
B) Mac App Store and identified developers
C) Apple Software only
D) CDs & DVDs

3. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and choose the Unlock Disk option.
B) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
C) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D) Startup from OS X Recovery and open the Firmware Password utility.

4. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
B) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
C) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
D) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.

5. After installing software updates, Scott's Mac mini stops responding during startup and will not show the login screen. What built-in startup mode might resolve this issue?

A) Safe Boot
B) Single User
C) Verbose
D) Target Disk Mode

Solutions: