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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.
How is the success rate calculated?

A) Total number of test cases divided by number of passed test cases
B) Number of failed test cases divided by total number of test cases
C) number of passed test cases divided by total number of test cases

2. Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?

A) System downtime
B) User adoption
C) Scalability

3. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

A) Shift the conversation from onboarding to the stakeholder's concerns.
B) Ask the stakeholder to focus on the onboarding process.
C) Add the stakeholder's concerns to a "parking lot" for further discussion.

4. The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?

A) Identify persona, document the current state, and purpose the future state.
B) Document the current state, email it to attendees with an agenda, and propose the future state.
C) Document the current state, offer a survey to stakeholder, and propose the future state.

5. The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?

A) Setup Audit Trail
B) Version control
C) Change Sets

Solutions: