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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. Which test will run through the entire image formation process to determine if the main systems are all functioning properly?

A) Self Test/Configuration page
B) Engine test
C) Image Diagnostic test
D) Half-Self test

2. Which paper path component prevents multiple sheets of paper from being fed into the printer?

A) separation pad
B) feed guide assembly
C) pickup rollers
D) switchback assembly

3. After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?

A) Verify you have configured the new memory size properly in configuration/setup.
B) Test for a faulty power source by moving the printer to another AC outlet.
C) Verify that the memory modules are correct for this printer.
D) Ensure the customer's software application has the proper drivers installed to support the new memory.

4. You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path.
What could still be a cause of the jam?

A) The fuser is at an incorrect temperature.
B) The media being used is outside the specifications for this printer.
C) The toner is low.
D) The transfer belt is dirty.

5. What is the first step in the color printing process?

A) The tone is developed into the OP
B) The formatter splits the print data into four color planes.
C) The OPC surface is charged.
D) The laser discharges certain areas on the OP

Solutions: