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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

A) Service-Wertschöpfungskette
B) Governance
C) Praktiken
D) Leitprinzipien

2. Welche Praxis verwendet vordefinierte, standardisierte Verfahren, um eine klare Kommunikation der Erfüllungszeiten zu ermöglichen?

A) Serviceanforderungsverwaltung
B) Problemmanagement
C) Service-Level-Management
D) Vorfallmanagement

3. Welcher Leitsatz besagt, dass es in der Regel nicht notwendig ist, etwas Neues zu bauen?

A) Beginnen Sie dort, wo Sie sind
B) Ganzheitlich denken und arbeiten
C) Iterativer Fortschritt mit Feedback
D) Fokus auf Wert

4. Welche Art von Änderung wird am wahrscheinlichsten im Rahmen der Praxis des „Service Request Managements“ eingeleitet?

A) Eine normale Änderung
B) Ein Änderungsmodell
C) Eine Notfalländerung
D) Eine Standardänderung

5. Welche Dimension befasst sich am MEISTEN mit Fähigkeiten, Kompetenzen, Rollen und Verantwortlichkeiten?

A) Information und Technologie
B) Wertströme und Prozesse
C) Partner und Lieferanten
D) Organisationen und Personen

Solutions: