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Long study isn't the requirement; focused study is. The 138 practice questions for the Microsoft Dynamics 365 Customer Experience Analyst at ValidTorrent are arranged for high-efficiency sessions, so busy professionals in 2026 can prepare in spare hours.
| Section | Weight | Objectives |
|---|---|---|
| Configure and customize Dataverse and model-driven apps | 35–40 | - Manage Dataverse components
|
| Implement Dynamics 365 Sales | 30–35 | - Configure core functionality
|
| Demonstrate Dynamics 365 Customer Insights capabilities | 10–15 | - Work with Customer Insights - Data
|
| Extend and enhance Dynamics 365 Sales capabilities | 10–15 | - Implement advanced features
|
Book through the vendor's official channels:
The Microsoft Dynamics 365 Customer Experience Analyst runs Online proctored or onsite at Pearson VUE test centers — pick the format that fits your schedule when booking.
The Microsoft Dynamics 365 Customer Experience Analyst syllabus is organized into 4 domains — including Demonstrate Dynamics 365 Customer Insights capabilities (10–15), Implement Dynamics 365 Sales (30–35), Extend and enhance Dynamics 365 Sales capabilities (10–15). The percentages show where the exam concentrates its points; weight your revision the same way. The complete outline is listed above.
100–120 for 40–60 questions — that's the official shape of the MB-280 exam. Divide your minutes per question before test day, flag and skip anything that stalls you, and rehearse full timed runs in the ValidTorrent engine until pacing is automatic.
Yes. The free Microsoft Dynamics 365 Customer Experience Analyst demo at ValidTorrent lets you judge the question quality before paying. Purchases include 365 days of free updates; after that, renew at half price.
The Microsoft Dynamics 365 Customer Experience Analyst is Microsoft's certification exam for Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate, a Associate-level credential. Employers value it because it verifies real skills, not attendance. Related credentials include Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Power Platform Functional Consultant Associate.
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Yes:
Training explains; practice proves. Follow any course with the 138 practice questions for the Microsoft Dynamics 365 Customer Experience Analyst to confirm the knowledge stuck.
Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites Because vendors adjust eligibility rules from time to time, verify the current requirements on the official page (official MB-280 exam page) before you register.
$165 USD per attempt, 700 / 1000 to pass. Retakes cost the full fee again, so treat the 138 practice questions from ValidTorrent as your dress rehearsal — and go in prepared the first time.
You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?
Correct Answer: C 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
DRAG DROP
Within your non-profit organization you have set up your different charities in a custom table to store charity records.
In the Contact table, you have various famous people who can be special charity ambassadors.
You need to set up the charity ambassador connection role so that charity managers can link the charity through a connection from the contact Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Correct Answer:

Explanation:
DRAG DROP
A company uses Dynamics 365 Sales to manage product lines.
You need to set up the product catalog, including the ability for sellers to apply quantity discounts.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Correct Answer:

Explanation:
The correct order of actions to set up a product catalog, including the ability for sellers to apply quantity discounts, is as follows:
* Create units.
* Add products.
* Create price lists.
* Add price list items.
* Create discount lists.
* Create Units:
* Start by defining units (e.g., each, box, dozen) for your products. Units specify how products are measured and sold, which is essential for setting pricing and discounts.
* This step ensures that all products have consistent units of measure before adding them to the catalog.
Reference: Microsoft Documentation - Set Up Units in Dynamics 365 Sales Add Products:
After units are created, add products to the catalog. Each product will have an associated unit and a description that defines it within the catalog.
Ensure products are added with complete details to enable proper pricing and discounting later.
Reference: Microsoft Documentation - Create and Manage Products
Create Price Lists:
Next, create price lists that define the pricing for products. Price lists can be specific to regions, customer types, or other criteria and are essential for associating products with prices.
A price list is necessary for assigning product prices, enabling you to link prices with discount lists in the subsequent steps.
Reference: Microsoft Documentation - Set Up Price Lists
Add Price List Items:
Add price list items to assign specific products to price lists and set their prices. This links each product with its pricing based on the price list created earlier.
It allows flexibility to have different pricing structures for the same product across multiple price lists if needed.
Reference: Microsoft Documentation - Add Price List Items
Create Discount Lists:
Finally, create discount lists to apply quantity discounts on products. Discount lists define percentage or flat rate discounts based on purchase quantities, which can then be applied when products are added to sales orders or quotes.
This step ensures that sellers can apply quantity-based discounts, meeting the requirement for the product catalog setup.
Reference: Microsoft Documentation - Create and Configure Discount Lists By following these steps in the specified order, you can set up a product catalog that includes units, products, price lists, price list items, and discount lists, allowing sellers to manage product pricing and apply quantity discounts effectively.
You use the Dynamics 365 Sales mobile app.
Users must receive a push notification when they are assigned to a lead record.
You need to create the push notification.
Which tool should you use?
Correct Answer: C 🗳️
The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to be available to sales users in Dynamics 365 Sales.
What should you do?
Correct Answer: B 🗳️
Explanation: Only visible for ValidTorrent members. You can sign-up / login (it's free).
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