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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. In Pega Decision Management, which level of the proposition data model represents the purpose of the proposition?

A) Strategy
B) Business issue
C) Group
D) Proposition name

2. Consider this business use case:
Responses to customer service requests are required within 24 hours of receipt. Due to seasonal fluctuations, response times may be adjusted at the discretion of business managers.
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?

A) Define the response times using property values that are circumstanced to account for the seasonal adjustments.
B) Delegate the SLA to the business managers so they can configure seasonal adjustments.
C) Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
D) Create multiple circumstances of the SLA to account for the seasonal adjustments.

3. Decision Management is used to_________.

A) determine how to retain a customer and the budget to spend
B) determine the cause of a customer's problem
C) determine how to optimize the product portfolio to increase market share
D) determine why response rates for a campaign are below average in one region

4. A company sends a standard confirmation email whenever a case is created.
In which layer of the Enterprise Class Structure (ECS) could you apply the email correspondence?

A) Division
B) Implementation
C) Unit
D) Enterprise

5. An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at
12:00 A.M. How do you modify the agent schedule to meet this requirement?

A) Keep the Recurring pattern and update the Interval value.
B) Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
C) Change the Recurring pattern to Periodic and enter the Interval value.
D) Keep the Periodic pattern. In the Parameters dialog, update the schedule.

Solutions: