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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Access the entire architecture to identify application that can be decommission.
B. Harmonize their business plan to reduce the complexity
C. Handle the complex business processes manually outside the IT landscape.
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Question 2

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
B. Accommodate the feature since otherwise business representative will not accept the iteration results.
C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Question 3

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
C. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Question 4

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create base price list and multiple child price list per region
B. Create price list per region and use context Rules to determine the correct Price List
C. Create price list and price list entries associated with context Rules per region
D. Create an attribute on business internet offers and use attribute based pricing

Question 5

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A. Use Cart Based APIs
B. Use Digital Commerce APIs
C. Use CPQAppHandler Methods
D. Use EPC APIs

Solutions: