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Huawei H19-321 Exam Syllabus Topics:

Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:

Question 1

What benefits can customers get by purchasing Huawei customer support services? (Multiple choice)

A. Timely discover potential hidden dangers in the network and prevent problems before they occur
B. Timely access to reliable spare parts to reduce network O&M risks
C. Perfect spare parts support system, timely meet customer spare parts needs, reduce the customer's own spare parts reserve costs
D. Enable customers to focus on their core business and maximize the benefits of their ICT investments
E. Reduce network outages and reduce the impact of accidents
F. Provide unified customer support interface and efficient processes to improve customer operation and maintenance management efficiency

Question 2

quality management PDCA refers to planning, implementation, inspection, disposal.

A. False
B. True

Question 3

How many links does Huawei HCIE certification include? (Multiple choice)

A. Experimental machine test
B. interview
C. Written

Question 4

In order to ensure the learning quality of the trainees and sufficient superior operation time, what is the maximum class size of the training center for product technology training?

A. 18
B. 16
C. 12
D. 20

Question 5

Huawei Co-care service is Huawei to provide service capabilities, joint The ability of the partners to ensure the stable transportation of the customer network Line.

A. Huawei: Technical support and on-site service, Partner: Spare parts service
B. Huawei: Technical support, spare parts service, and on-site service, Partner: None
C. Huawei: Technical support and spare parts service, Partner: on-site service
D. Huawei: Spare parts service and on-site service, Partner: Technical support

Solutions: