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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What is the BEST definition of a definitive media library?

A) It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected
B) It is a set of tools and databases that is used to manage knowledge, information and data
C) It is a secure library in which the latest versions of authorized software items are stored and protected
D) It is a structured document with definitive information regarding all live IT services, including those available for deployment

2. What are customers of IT services who work in the same organization as the service provider known as?

A) Strategic customers
B) External customers
C) Valued customers
D) Internal customers

3. What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?

A) The knowledge to manage organization processes and people
B) The contextual awareness to provide strong common sense judgement
C) The complete collection of all data and data repositories in the organization
D) The complete collection of all process management structures in the organization

4. Which process is responsible for managing all service requests from users?

A) Incident management
B) Request fulfilment
C) Event management
D) Change fulfilment

5. Which process is responsible for providing the rights to use an IT service?

A) Incident management
B) Request fulfillment
C) Change management
D) Access management

Solutions: