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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

A) Communication
B) Authoritative command
C) Avoidance
D) Superordinate goals

2. High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer

A) Competing
B) Compromising
C) Avoiding
D) Collaborating

3. What is the purpose of the control process? Choose 1 answer

A) To develop market saturation for the company's product
B) To direct the activities of individuals toward achievement of organizational goals
C) To deliver strategic value by fostering communication throughout the organization
D) To build a dynamic organization at all levels within the company

4. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer liaison policy
B) Customer connection society
C) Customer relationship management
D) Customer association organization

5. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Customer relationship management
B) Reengineering
C) Six Sigma
D) ISO 9000

Solutions: