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WGU Operations Management (C215, VDC2) Sample Questions:

1. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To manage the demand for promised deliveries
B) To control the production department
C) To identify new product demand
D) To create demand for promised deliveries

2. How does inventory management differ for manufacturing organizations compared to service organizations?

A) Service organizations must maintain work-in-progress types of inventory.
B) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
C) Service organizations are concerned with managing idle time due to material and component shortages.
D) Manufacturing organizations must maintain tangible inventory.

3. Which element is part of a financial plan?

A) Compensation planning
B) Product pricing
C) Budget projections
D) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis

4. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 9000
B) ISO 9002
C) ISO 1400
D) ISO 9001

5. Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers

A) Their control over internal operations
B) Their influence and leverage over suppliers
C) Their influence over future legislation and regulations
D) Their advertising costs

Solutions: