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HP Selling HP BSM Solutions Sample Questions:

1. Which customer challenge does BSM Network Management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
C) inability to detect the root-cause of an application problem
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure

2. Which IT activities are supported by the BSM Systems Management Solution? (Select two.)

A) end user monitoring to track business service levels
B) providing cross-domain visibility of IT infrastructure events to remove duplication
C) proactively enforcing policy and compliance reporting
D) improving consistency in application testing
E) providing faster mean time to resolution (MTTR)

3. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

4. What is the most correct value proposition for HP Software's BSM Systems Management Solution?

A) Itconsolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provide secure, compliant networks, while meeting SLAs and containing costs.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.

5. Which customer challenge does BSM Systems management most specifically address?

A) inability to provide a holistic and cross-domain view of their entire IT infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure

Solutions: