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Nokia SDM Certification - CARE Sample Questions:

1. Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A) The Care Program Manager supported by the CT Head.
B) The Care Program Manager supported by the F&C Controller.
C) Care Program Coordinator if assigned, otherwise Care Program Manager.
D) Multiple roles working in the Care Organization supported by the Care Program Manager.

2. It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A) All form SAP / accounting system.
B) All from Invoicing tool.
C) All from NELLE.
D) SAP for April and May, NELLE for June.

3. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Head.
B) Care 3rd Party Management.
C) CaPM arranges directly with the local supplier.
D) CT Logistics.

4. What is the basic cost management requirement for a CAPM?

A) Know the approval processes.
B) Not to take any risks.
C) Not to exceed the cost base-line.
D) Know where to find the best resources.

5. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Service Engagement Manager.
B) Account Manager or Care Program Manager.
C) Care Program Manager.
D) Account Manager.

Solutions: