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Nokia SDM Certification - CARE Sample Questions:

1. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) A simple contract extension is needed in CDB as the major terms and conditions are the same.
B) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
C) A new contract should be created in CDB as the scope has changed.
D) If a contract is renewed, it is mandatory to create a new contract in CDB.

2. What is the main HWS KPI related to Delivery Accuracy?

A) The percentage of failure reports processed within the agreed Turn Around Time.
B) The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
C) The percentage of faulty units received from a Customer within the agreed Turn Around Time.
D) The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.

3. What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A) Current services provided to the Customer by competitors, together with related prices.
B) Detailed information on NSN HWS setup in another customer in the same country.
C) Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
D) Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.

4. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN contacts and Emergency escalation procedure.
C) Services, schedules, contacts, care procedures, customer installed base.
D) NSN Care contacts, map of power, CT organization chart.

5. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) HWS and/or SWS Life Extender.
B) Active Software Support (ASWS).
C) Expert Support services.
D) Spare Part Management (SPM).

Solutions: