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Microsoft MS-720 exam is intended for professionals who have experience with Microsoft Teams and have already obtained the Microsoft 365 Certified: Teams Administrator Associate certification. MS-720 exam is ideal for IT professionals who work with voice solutions, such as voice administrators, voice engineers, and network administrators. Candidates who pass the Microsoft MS-720 exam will prove that they have the skills and knowledge required to manage and troubleshoot voice solutions for Microsoft Teams.
The MS-720 certification exam covers a range of topics, including voice routing, call management, and quality of service. It also tests an individual's knowledge of Microsoft Teams Voice components such as Direct Routing, Calling Plans, and Phone System. Microsoft Teams Voice Engineer certification exam is ideal for individuals who want to advance their career in Microsoft Teams Voice Engineering or for businesses looking to validate the skills of their IT staff. Passing the MS-720 certification exam demonstrates an individual's ability to design, implement and manage Microsoft Teams Voice solutions effectively.
NEW QUESTION # 37
You need to migrate a Vancouver facility user named jsmith from Skype for Business Server to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Assign the microsoft 365 Phone System license to jsmith.
2 - Run the following command. Move-CsUser -Identity..
3 - Run the following command. Grant-CsOnlineVoiceRoutingPolicy...
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/move-users-from-on-premises-to-teams
https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/move-users-from-on-premises-to-teams
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-voice-routing
NEW QUESTION # 38
Your company has an on-premises deployment of Microsoft Skype for Business Server 2015 with CU8 that Is configured for hybrid connectivity You are migrating to Microsoft Teams Phone. A Direct Routing trunk is used for PSTN connectivity. The company requires that phone number assortments be performed in Active Directory.
You plan to create a call queue that will service users both on-premises and in the cloud.
You need to create and assign a resource account for the call queue. The call queue must be able to teach users regardless of which platform they are on.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 39
Your company uses a third-party ticketing system.
You need to send an alert to the ticketing system when an IP phone goes offline.
What should you do?
- A. Add a configuration profile for the IP phones.
- B. Add a channel alert.
- C. Add a webhook.
- D. Create a live events policy.
Answer: C
NEW QUESTION # 40
What is a possible cause of the issue?
- A. TLS 1.2 is enabled on the SBC.
- B. The firewall blocks traffic to the signaling port on the SBC.
- C. The firewall blocks outbound traffic on port 443 to Microsoft Teams.
- D. Microsoft 365 Phone System licenses are not assigned to the users.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues
NEW QUESTION # 41
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You set the routing method for the call queue to Attendant routing.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Reference:
https://www.orbid365.be/shared-voicemail-arrives-in-teams/
NEW QUESTION # 42
You have a Microsoft Teams Phone deployment.
You are designing a room that will be used for collaboration.
You need to select a device for the room. The device must meet the following requirements:
* Support video.
* Support one-touch join for meetings.
* Can start new meetings from within the room.
* Support HDMI ingestion of content into Teams.
Which type of device should you select? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Microsoft Teams Rooms on Android
- B. Microsoft Teams Rooms on Windows
- C. Microsoft Teams panels
- D. Microsoft Surface Hub 2S.
- E. Microsoft Teams displays.
Answer: A,B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/rooms/teams-devices-feature-comparison
NEW QUESTION # 43 
You have a Microsoft Teams Phone deployment. The 613 7010 5XXX phone number range is allocated to the Session Border Controller (SBC). A user named User1 is configured as shown in the following exhibit.
User1 reports that when an external caller attempts to call the phone number of User1, the external caller receives an error message.
User1 can make outbound calls, but no caller ID appears.
Which two commands should you run to resolve the issues? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A)
B)
C)
D)
E)
- A. Option B
- B. Option C
- C. Option D
- D. Option A
- E. Option E
Answer: B,C
NEW QUESTION # 44
From Voice in the Microsoft Teams admin center, you select Operators and add an operator.
You need to enable users for Microsoft Teams Phone.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Acquire phone numbers.
2 - Create vaild emergency addresses.
3 - Assign phone numbers to users.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/operator-connect-configure
NEW QUESTION # 45
You have a Microsoft Teams Phone deployment. The 613 7010 5XXX phone number range is allocated to the Session Border Controller (SBC). A user named User1 is configured as shown in the following exhibit.
User1 reports that when an external caller attempts to call the phone number of User1, the external caller receives an error message.
User1 can make outbound calls, but no caller ID appears.
Which two commands should you run to resolve the issues? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A.
- B.
- C.
- D.
- E.
Answer: A,C
NEW QUESTION # 46
You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites. The solution must meet the technical requirements.
What should you include in the recommendation?
- A. Direct Routing with media bypass
- B. Teams Calling Plans
- C. Direct Routing without media bypass
- D. Operator Connect
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/pstn-connectivity
Topic 1, Litware
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites- Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control. Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly to the on-site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA along with the sites' existing ISDN trunks.
Currently, users ax the company's warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses' PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the desktop or web versions of the Teams client-Users at the retail sites have the Teams app and an associated data plan installed on their mobile device. Currently, each retail site uses a managed SD-WAN appliance to connect to both the internet and the corporate WAN. The users report that in the event of an internet outage at the retail sites, they can use their mobile devices, which have strong reception.
Planned Changes
Litware plans to implement the following changes:
* Maintain the existing emergency call PA integration.
* Replace the existing IP-PBX solutions by using Teams Phone.
* Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible.
During the planned deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users. Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550, and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
- Minimize the amount of voice traffic over the-WAN.
- Whenever possible, use natively supported Teams solutions.
* Avoid replacing existing analog device adapters and SIP phones.
* Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
* Ensure that the retail sites can place and receive calls in the event of a WAN failure.
* Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
* Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
* Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-country calls.
* Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents must be able to use their existing handset.
NEW QUESTION # 47
A user uses the Microsoft Teams client on a Windows device.
The user reports call failures.
You need to send the Teams client logs to Microsoft support to troubleshoot the call failures.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 48
Your company deploys 200 Microsoft Teams Rooms on Windows systems.
You are evaluating whether to purchase the Microsoft Teams Rooms Premium license for the rooms.
Which two actions require the Microsoft Teams Rooms Premium license? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point
- A. Modify the Direct guest jam settings
- B. Postpone updates until a certain date.
- C. Get reporting insights into room usage and participant count
- D. View peripheral health.
- E. Download device logs.
Answer: C,E
NEW QUESTION # 49
Your company has an on-premises deployment of Microsoft Skype for Business Server 2015 with CU8 that Is configured for hybrid connectivity You are migrating to Microsoft Teams Phone. A Direct Routing trunk is used for PSTN connectivity. The company requires that phone number assortments be performed in Active Directory.
You plan to create a call queue that will service users both on-premises and in the cloud.
You need to create and assign a resource account for the call queue. The call queue must be able to teach users regardless of which platform they are on.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - From the Skype for Business Server Management Shell,run the,,,,,,
2 - Assign the resource account to the call queue during the call queue setup.
3 - From Org-wide settings in the Microsoft Teams admin center, select Resource accounts, and then select Add.
NEW QUESTION # 50
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of [email protected]. The Session Border Controller (SBC) is named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.
What is a possible cause of the issue?
- A. The firewall blocks inbound traffic on port 443 to the SBC.
- B. The certificate does not match the FQDN on the SBC.
- C. Only TLS 1.0 is enabled on the SBC.
- D. Microsoft 365 Phone System licenses are not assigned to the users.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certifi
NEW QUESTION # 51
You have a Microsoft Teams Phone deployment. Direct Routing is enabled for all users. The users can place and receive PSTN calls. You are implementing emergency numbers in Teams.
You need to remove the + symbol from any three-digit calls to the Session Border Controller (SBC)..
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets.
Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csteamstranslationrule?view=skype-ps
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-translate-numbers
NEW QUESTION # 52
You need to assign a phone number to User1 to meet the technical requirements.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csuser?view=skype-ps
NEW QUESTION # 53
You need to configure a toll-free dial in bridge for Teams meetings. The solution must meet the technical requirements.
Which three prerequisites must be met before you can assign the toll-free bridge to Teams meeting organizers? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Assign a phone number to a resource account.
- B. Get a Dedicated conference bridge (Toll Free) number.
- C. Assign a phone number to the bridge.
- D. From the meeting policy, set Allow dial -in users to bypass the lobby to On.
- E. Get an auto attendant toll-free number.
- F. Purchase Communications Credits.
- G. Purchase a Microsoft 365 Domestic and International Calling Plan license.
Answer: B,C,F
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams
NEW QUESTION # 54
Your company has offices throughout the United States.
The company is opening a new office in Scranton. The office will occupy two floors in the same building.
You need to ensure that if an emergency call is placed, the local emergency dispatchers know from which floor the call came.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets.
Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Text Description automatically generated
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinelislocation?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinelislocation?view=skype-ps
NEW QUESTION # 55
Your company has offices in Seattle.
You deploy Microsoft Teams Phone. You have three Session Border Controller (SBCs) named SBC1, SBC2, and SBC3.
You need to configure voice routing to meet the following requirements:
All calls to area codes 425 and 206 must attempt to go to SBC1, and if SBC1 is unavailable, fail over to SBC2.
All other calls to the United States and Canada must go out through SBC2.
International calls must go out through SBC2 or SBC3.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinevoiceroute?view=skype-ps
NEW QUESTION # 56
You have an analog phone system.
You plan to migrate to Microsoft Teams Phone.
You need to recommend devices for common area phones that any user can use. The solution must meet the following requirements;
* Can access the Teams directory for dial by name.
* Can be administered remotely.
* Can place and pick up calls.
* Support hot desking.
* Minimize costs.
Which type of devices should you recommend?
- A. Microsoft Teams Rooms devices
- B. the existing analog handsels
- C. Microsoft-certified 3PIP handsets
- D. Microsoft Teams-certified handsets
- E. Microsoft-certified headsets
Answer: A
NEW QUESTION # 57
Your company has a main office in New York and a branch office in Calgary. All offices connect to each other by using a dedicated WAN.
You have a Microsoft Teams Phone deployment.
You need to recommend a Direct Routing solution that meets the following requirements:
* If a Session Border Controller (SBQ fails in the New York office, PSTN services must remain available through a local PSTN egress in New York. The Calgary office must prioritize a local PSTN egress and ensure that PSTN services remain available in the event of a local SBC outage.
* The number of SBCs must be minimized.
What should you recommend for each office? To answer, drag the appropriate components to the correct offices. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 58
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By passing the MS-720 exam, individuals can stand out in the job market and showcase their expertise in Microsoft Teams Voice engineering. Microsoft Teams Voice Engineer certification can help individuals secure job roles such as Voice Engineer, Unified Communications Engineer, or Collaboration Engineer. Additionally, obtaining this certification could also lead to higher salaries and better job opportunities. Overall, the Microsoft MS-720 exam is an excellent way for individuals to validate their skills and expertise in Microsoft Teams Voice engineering.
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