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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Host ID
B) Customer name
C) MAC Address
D) IP Address

2. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Context Store Snap-In
B) Messaging (AAM)
C) Multimedia Messaging
D) Co-browse Snap-In

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Email and Web Communication
C) Avaya Presence Service
D) Microsoft Lync Integration

4. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Multimedia Contact Server only
C) Voice and Multimedia Contact Server without Avaya Media Server
D) Voice and Multimedia Contact Server with Avaya Media Server
E) Voice Contact Server only

5. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

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