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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The new POMDriverApp provided with the POM software was not deployed on the application server.
B) The user has incorrect roles assigned.
C) There are no Announcement Port licenses available for the POMDriverApp.
D) A remote database was not configured on the AAEP.

2. You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)

A) Disable the HTTPS protocol on your application servers and use HTTP only
B) Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server
C) Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
D) Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
E) Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network

3. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
B) Verify that the Short Message Service (SMS) server is not down.
C) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
D) Verify that the WebLM license is not expired arid verify if you have configured the required number
E) Verify that the Media Processing Platform (MPP) is operational

4. Which two statements about the "priority" of a campaign are true? (Choose two)

A) The priority of the campaign determines when the campaign will start.
B) The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
C) Campaign priority determines the media channels used by a campaign
D) Available priorities are 1-10
E) Available priorities are 1-5

5. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM__HOME/logs/PIM _CmpMgr.log* log files
B) $POM _HOME/logs/PIM_Web.log log* files
C) $POM_HOME/logs/PIM_CmpDir.log* log files
D) $POM_HOME/logs/CmpDirService.out* log files
E) $POM_.HOME/logs/CmpMgrService.out* log files

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