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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Skill
D) Split

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Write permission to the System Setup feature and write permission to UNIX.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Log in as root and execute the password command for that user.
D) Log in as a CMS administrative user and execute the paaswd command for that user.

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS holds data longer than CMS
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) CMS records the call at the start of the call, and BCMS records the calf at the end
D) BCMS will not collect data if the link to the CMS is down.

4. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) Timetable can be used to schedule a LAN backup of the customer's system.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Expert Agent Selection (EAS)
D) Best Service Routing (BSR)

Solutions: