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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
B) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
C) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database
D) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database

2. Which method can be used for upgrading the voice prompts on the Embedded Voicemail?

A) Embedded File Management in the Manager Application
B) Voice Wizard in the Manager Application
C) Embedded Monitoring Management
D) External File Management in the System Status Application

3. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) License for the secondary VoiceMail Pro Server
B) Backup Server IP Address configured on IP Office
C) Secondary VoiceMail Pr Server installed on the network
D) Primary Server IP Address configured on the secondary server

4. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be defined as an agent in one-X Portal.
B) force Account Code must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) CCR Agent Must be checked on the user's Supervisor tab.

5. Which two are power options for IP telephones on the IP Office? (Choose two.)

A) Power over Ethernet switch conforming to 802.3af standards
B) Class "B" 24 Volt power supply
C) 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup
D) Class "A" 24 Volt power supply

Solutions: