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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A) Miscellaneous Action
B) Condition Action
C) Database Action
D) Configuration Action

2. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Oversubscribed VMPro ports
B) Compromised ACD routes
C) Oversubscribed voice Mail storage
D) Tromboned calls

3. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) System Status Application
C) Advanced Summary Reporter
D) Historical Reporting Application

4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) CCR
B) ContactStore
C) Voicemail Pro
D) One-X Portal
E) IIS

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ICR with account codes and CDR-enabled for billing.
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ACD via VM Pro Campaign Manager and a campaign database

Solutions: