Skills Measured in CompTIA 220-1002 Exam

Before taking the CompTIA 220-1002 test, it is very important to know all the topics that are being covered in it. All in all, you need to learn the following domains:

• Software Troubleshooting

  As for this objective, it covers around 26% of the entire content. The subtopics include the evaluation of your knowledge of how to troubleshoot the problems related to Microsoft Windows OS, resolve PC security issues, use the procedures for malware removal, as well as troubleshoot mobile OS, application, and security issues.

• Operating Systems

  The first topic in this exam makes up about 27% of the total questions. In this section, you will have to work on multiple areas that include the comparison of types and purposes of the operating systems, features of Microsoft Windows versions, as well as OS installation methods and upgrade methods. It is also important to be able to use the right command line tools, Microsoft operating system tools and features, and Microsoft Windows control panel utilities. An applicant should learn how to summarize app configuration and installation concepts and configure Windows networking.

• Operational Procedures

  The last subject area makes the remaining 23% of the CompTIA 220-1002 exam. The subtopics include the following:

  • Explain common safety procedures;
  • Compare best practices that are associated with types of documentation;
  • Explain the environmental impacts and appropriate controls;
  • Explain the processes for addressing any prohibited activity as well as licensing, policy, and privacy concepts.
  
  

  You will be also tested on whether you are able to implement best practices of the basic change management and basic disaster prevention and recovery methods or not. It also includes your ability to use proper communication techniques and professionalism, identify the basics of scripting, and use remote access technologies.

• Security

  The next area covers about 24% of the whole content. In the subtopics included in this domain, you will be evaluated on the skills in summarizing the importance of physical security measures, explaining the logical security concepts, and comparing the wireless security protocols and authentication methods. You will be also given certain scenarios to test your skills in performing various processes. Thus, you need to be able to detect malware and remove it with the use of the appropriate tools and methods, compare social engineering, threats, and vulnerabilities, as well as know the differences of the basic Microsoft Windows OS security settings. It is essential to know how to implement the best security practices to secure a workstation, methods for securing mobile devices, and appropriate data disposal and destruction methods.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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220-1002 Topics: Overview

The CompTIA 220-1002 test covers a variety of topics, such as software troubleshooting, expanded security domain, operational procedures, as well as installation and configuration of different operating systems. So, to succeed in this certification test, you should develop a range of skills, including the following:

• Provision of suitable customer support.
• Development of a deep understanding of the basics of networking as well as security forensics;
• Application of troubleshooting skills;
• Appropriate and safe diagnosis, resolution, and documentation of common hardware and software problems;
• Installation, configuration, as well as maintenance of personal computers, mobile devices, and software for the end-users;
• Assembly of components according to the customer requirements;

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Security (24%):

• In a given scenario, configure security on SOHO wireless and wired networks.
• In a given scenario, define, eliminate, prevent bugs with the help of relevant tools and approaches;
• Compare and contrast the concepts of social engineering, vulnerabilities, and threats;
• In a given scenario, implement the best security practices to ensure security of a workstation;
• Compare and contrast authentication techniques and wireless security protocols;
• Summarize the major importance of physical security measures;
• In a given scenario, implement different methods to secure mobile devices;
• Compare and contrast the core differences of fundamental Microsoft Windows operating system security settings;
• Describe the concepts of logical security;
• In a given scenario, implement relevant data destruction techniques and disposal methods;