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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Priority Services
D) HP Care Pack Services

2. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) Asset Tagging
C) PC Tracking and Recovery
D) Offsite Repairs

3. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Accidental Damage Protection
D) HP Care Pack Services

4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) At the time of the HW purchase
B) Prior to the HW purchase
C) Upon expiration of a service engagement
D) Any time during the hardware lifecycle

5. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP Services ensure that your equipment stays up and running.
D) HP standard warranty offers limited support for a short time period.

Solutions: