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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C) Prices can be found in HP Care Pack Central.
D) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.

2. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after purchasing the care pack
B) within 10 days after the purchase of the hardware
C) within 90 days after the purchase of the hardware
D) within 30 days after the expiration of the warranty

3. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Defective Media Retention
C) HP Onsite Repair
D) HP Care Pack Services

4. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Tracking and Recovery Services
B) Defective Media Retention
C) Installation
D) Asset Tagging

5. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Would the customer benefit from an up-front payment?
C) Does the customer need to have one service agreement per serial number?
D) Does the customer environment contain multi-vendor equipment to support?
E) Is it to cover new equipment?
F) Would the customer fleet support solution benefit from onsite engineers?

Solutions: