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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
D) HP Care Pack Services cover multiple pieces of equipment with one service level.

2. Which service is part of data and hardware protection?

A) Maintenance kit
B) Defective media retention
C) Printer installation
D) Onsite repair

3. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) At the time of the HW purchase
B) Prior to the HW purchase
C) Upon expiration of a service engagement
D) Any time during the hardware lifecycle

4. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Ensuring 100% uptime
B) Supporting printers based on usage
C) Preventing theft of IT resources
D) Supporting mobile users with no downtime
E) Securing sensitive data
F) Ensuring rising levels of student performance

5. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 24%
B) 34%
C) 14%
D) 44%

Solutions: